Tag: television

Understanding Users through Data: UX, Ratings, and Audiences

“It needs to be usable by distracted individuals in a hurry. It needs to be extremely legible and intuitive,” began the client emphatically as he leaned forward, one of several people  gathered at a conference table on the 16th floor of an office tower in Houston, Texas. He rested back in his chair and waited, drumming his hands on the table. The project lead and two of the designers nodded, as one called a vast library of application mockups up onto the demo screen. As she scrolled through these, the other explained the rationale behind its user-interface elements: “we tested this prototype with [x user base]. We have seen that they need to take [y action] immediately, and if they are hindered in this, the company itself cannot track projects or time spent by employees. [Staff] are too busy on the job to engage in lengthy bookkeeping procedures.” This project, a massive one spanning more than a year’s research and development, is one among many for which I am currently acting as a participant observer at [Intellisoft Inc.] In foregrounding research, this company is not unique, but they are among an ever-growing number of organizations appropriating anthropological methods to understand how audiences interface with technological artifacts. Occasionally, these methods employ terminology that diverges between the academic and applied social sciences; it took me a moment to realize, for example, that “contextual inquiry” is field research, that is, ethnography. (read more...)

Entertaining Science: A report from a colloquy at the intersection of science and entertainment

As you read this post, members of a community of like-minded scholars are unwinding after a weekend symposium at the UK’s University of Manchester. The symposium Stories About Science—Exploring Science Communication and Entertainment Media explored the intersections of science with entertainment from various disciplinary perspectives and as experienced by a diverse range of publics. Organized through the University of Manchester’s Centre for the History of Science, Technology and Medicine (CHSTM), the SAS symposium was the brainchild of the Playing God Project of CHSTM’s Science and Entertainment Laboratory research group. So what, you may ask, does any of this have to do with CASTAC? Well, as an anthropologist invested in exploring ethnographically the cultural qualities of humanity’s intersections with science, I was interested in efforts by the symposium’s presenters, not unlike CASTAC’s own, to understand significant cultural aspects of science in contemporary society. Perhaps more intriguingly, I saw it as a potential opportunity to further our goal of fostering discussions between anthropologists and other STS scholars. To that end, I contacted several SAS symposiasts to get a sense of what they presented at SAS. Colloquy topics ran from explorations of gender for fictional television scientists to the ways legitimate scientists are presented in the media to the power of comics in science communication. (read more...)