Tag: crowdsourcing

Crowdsourcing the Expert

“Crowd” and “cloud” computing are exciting new technologies on the horizon, both for computer science types and also for us STS-types (science and technology studies, that is) who are interested in how different actors put them to (different) uses. Out of these, crowd computing is particularly interesting — as a technique that both improves artificial intelligence (AI) and operates to re-organize work and the workplace. In addition, as Lilly Irani shows, it also performs cultural work, producing the figure of the heroic problem-solving innovator. To this, I want to add a another point: might “human computation and crowdsourcing” (as its practitioners call it) be changing our widely-held ideas about experts and expertise? Here’s why. I’m puzzled by how crowdsourcing research both valorizes expertise while at the same time sets about replacing the expert with a combination of programs and (non-expert) humans. I’m even more puzzled by how crowd computing experts rarely specify the nature of their own expertise; if crowdsourcing is about replacing experts, then what exactly are these “human computation” experts themselves experts on? Any thoughts, readers? How might we think about the figure of the expert in crowd computing research, given the recent surge of public interest in new forms of — and indeed fears about — this thing called artificial intelligence? (read more...)