This article is the fourth article in a series about gig and platform worker unions in India written by members of the Labor Tech Research Network. Read the introduction to the series here, the second post in the series here, and the third post here. In January 2024, hundreds of women workers associated with the on-demand home services app Urban Company (henceforth UC) gathered in protest outside the platform’s regional office in Hyderabad, India. The workers, many of whom were working as beauticians on the app, were protesting a slew of platform policies that had steadily eroded their working conditions over time (Figure 1). Most notable of these was the introduction of a new feature called ‘auto-assign’, which requires workers to mark the time slots that they are available to work on the app, following which they are assigned gigs automatically by the platform. The new ‘auto-assign’ policy marked a significant shift away from a previously more flexible system, where women could choose their gigs and hours. The promise of flexibility has been a prime reason that attracted women workers to platforms like UC, as it enables them to access paid work while also attending to their housework and care work responsibilities. It is this very erosion of flexibility that women were holding UC to account for. (read more...)