Category: India’s Gig-Work Economy

Gender Dimensions of Platform Work: How Do They Shape Unionizing?

Isha Bhallamudi, Anushree Gupta, Eesha Kunduri April 9, 2026
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This article is the fourth article in a series about gig and platform worker unions in India written by members of the Labor Tech Research Network. Read the introduction to the series here, the second post in the series here, and the third post here. In January 2024, hundreds of women workers associated with the on-demand home services app Urban Company (henceforth UC) gathered in protest outside the platform’s regional office in Hyderabad, India. The workers, many of whom were working as beauticians on the app, were protesting a slew of platform policies that had steadily eroded their working conditions over time (Figure 1). Most notable of these was the introduction of a new feature called ‘auto-assign’, which requires workers to mark the time slots that they are available to work on the app, following which they are assigned gigs automatically by the platform. The new ‘auto-assign’ policy marked a significant shift away from a previously more flexible system, where women could choose their gigs and hours. The promise of flexibility has been a prime reason that attracted women workers to platforms like UC, as it enables them to access paid work while also attending to their housework and care work responsibilities. It is this very erosion of flexibility that women were holding UC to account for. (read more...)

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Transnational Translations: An Interdisciplinary Dialogue on Platforms and Labor

Malcolm Katrak, Anushree Gupta, Debopriya Shome February 18, 2026
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This article is the third in a series about gig and platform worker unions in India written by members of the Labor Tech Research Network. Read the introduction to the series here, and the second post in the series here. As the landscape of technology-mediated work has evolved rapidly over the years, spanning across diverse geographical contexts, a wide range of academic disciplines, knowledges, and expertise have become relevant for engaging with the technopolitics surrounding it. The multidimensional and dynamic expansion of digital platforms into yet newer industries and sectors, through the use of novel technological and institutional forms, has made interdisciplinary approaches for the critical study of technology and society indispensable for grounding technological innovation in contextual realities. Moreover, intricately entangled global supply chains in the age of hyper-financialized technocapitalism restage labor politics as industry and work are restructured.  (read more...)

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Writing About/With Platform Unions: The Role of Culture, Politics, and History

Ambika Tandon, Debopriya Shome, Kaveri Medappa January 28, 2026
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This article is the second in a series about gig and platform worker unions in India written by members of the Labor Tech Research Network. Read the introduction to the series here. This post offers a worm’s-eye view of the tensions and opportunities shaping platform labour organising in contemporary India. Platform work has exposed larger numbers of workers, especially younger workers with little memory or experience of organizing, to mobilize against capital and to do so using innovative means and campaigns (Wadikar, 2025). Building upon literature on platform workers’ mobilization in India (Ray and John, 2025), we highlight how efforts to organize emerge within regionally specific terrains of culture, politics and histories of labour mobilization. Through three vignettes, we bring the everyday together with the cultural, political histories and contexts of three metropolitan Indian cities – Bengaluru, Delhi and Kolkata, cities in which we have lived and engaged in research and activism with platform workers. Spanning between 2019 and 2025, these vignettes reflect the political landscape in India. They shed light on the capital–state nexus that limits the power of workers, unionization efforts built on foundations of loyalty and often exclusionary hypermasculine politics. What are the tensions and contradictions that we confronted while doing research with ‘gig’ worker unions? How do we navigate making certain aspects of unionizing visible while muting others? How can we be less extractive and more useful to the workers we write about? (read more...)

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Series Introduction: The Politics of Writing About Platform Workers’ Organizing

Isha Bhallamudi, Anushree Gupta November 4, 2025
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We are a group of scholars and researchers who work with gig and platform worker unions in India in various capacities. We form the India chapter of the Labor Tech Research Network collective, and have been meeting regularly from across the globe to share cross-sectoral organizing strategies, track the political landscape around gig & platform unions, and discuss research and reflections from our place-based engagements. Our work sits at the critical intersection of scholarship and activism. It involves amplifying workers’ voices, supporting unionisation efforts, and supporting workers in their struggles to lead more dignified and just working lives. Our discussions have inspired us to put together this blog series on the politics of writing about platform workers’ organizing. (read more...)

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“India’s Gig-work Economy” Roundtable

noopur raval September 5, 2019

This roundtable discussion marks the end of our series on India’s Gig-work Economy. In this discussion, we reflect on methods, challenges, inter-subjectivities and possible future directions for research on the topic. Here are some highlights from the discussion. Listen to the audio track below or read the transcript for the full discussion Anushree (researcher, taxi-driving in Mumbai): “Something that came out during field work was the flow of workers from traditional services to app-based services which kind of happened in phases and all these platforms have played a different function in the history of this. While the radio taxis were more important in teaching workers to become professionals in the service economy the new platforms have given them a larger customer base and hired access to audience.” (read more...)

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Power Chronography of Food-Delivery Work

noopur raval August 15, 2019

*A note from Co-PI Noopur Raval: The arrival and rise of gig-work globally has ushered in a new wave of conversations around the casualization of labor and the precarious nature of digitally-mediated “gigs,” ranging from online crowdwork gigs to digitally-mediated physical work such as Ubering. Gradually, scholarship has extended beyond North America and Europe to map the landscape of digital labor in the global south. These posts that make up “India’s Gig-Work Economy” are the result of one such project titled ‘Mapping Digital Labour in India,’ where four research fellows and a program manager, me,  have been studying the dynamics of app-based ridehailing and food-delivery work in two Indian cities (Mumbai and New Delhi). This project is supported by the Azim Premji University’s Research Grants program. In this series of posts, the research fellows and I offer reflections on pleasure, surveillance, morality and other aspects woven into the sociality of gig-work and consumption in India. Each post also has an accompanying audio piece in an Indian language, in a bid to reach out to non-academic and non-English speaking audiences. The series ends with a roundtable discussion post on the challenges, gender and class dynamics, and ethics of researching gig-work(ers) in India.* **A note from the editor: This post was co-written with Rajendra Jadhav. Download a transcript of the audio in Devanagari. This post presents the observations around the design of temporality within app-based food-delivery platforms in India. It draws on semi-structured interviews by field-researcher Rajendra and his time spent “hanging out” with food-delivery workers who are also often referred to as “hunger saviors” and “partners” in the platform ecosystem in India. Like in the earlier post by Simiran on food-delivery workers in Mumbai, we also observed that app-based work was structured and monitored along similar lines. However, in this post, we go into a detailed description of how work-time and temporality of work are configured in order to fulfill the promises that app companies make to customers in urban India. (read more...)

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Ladies ‘Log’: Women’s Safety and Risk Transfer in Ridehailing

Anushree Gupta August 1, 2019

*A note from Co-PI Noopur Raval: The arrival and rise of gig-work globally has ushered in a new wave of conversations around the casualization of labor and the precarious nature of digitally-mediated “gigs,” ranging from online crowdwork gigs to digitally-mediated physical work such as Ubering. Gradually, scholarship has extended beyond North America and Europe to map the landscape of digital labor in the global south. These posts that make up “India’s Gig-Work Economy” are the result of one such project titled ‘Mapping Digital Labour in India,’ where four research fellows and a program manager, me,  have been studying the dynamics of app-based ridehailing and food-delivery work in two Indian cities (Mumbai and New Delhi). This project is supported by the Azim Premji University’s Research Grants program. In this series of posts, the research fellows and I offer reflections on pleasure, surveillance, morality and other aspects woven into the sociality of gig-work and consumption in India. Each post also has an accompanying audio piece in an Indian language, in a bid to reach out to non-academic and non-English speaking audiences. The series ends with a roundtable discussion post on the challenges, gender and class dynamics, and ethics of researching gig-work(ers) in India.* Download a transcript of the audio in Devanagari. Mumbai, India’s financial capital, is also often considered one of the safest cities for women in India, especially in contrast with New Delhi which is infamously dubbed as the “rape capital” within the country. Sensationalised incidents of harassment, molestation and rape serve as anecdotal references and warnings to other women who dare to venture out alone even during the daytime. The Delhi government recently proposed a policy for free transport for women in public buses and metro trains with the objective of increasing women’s affordability and access and to ensure safety in public transportation. Despite such measures to increase women’s visibility and claims to public utilities and spaces, women who use public transport have historically suffered groping and stalking on buses and trains, which uphold self-policing and surveillance narratives. The issue of women’s safety in India remains a priority as well as a good rhetorical claim and goal to aspire to, for public and private initiatives. Ironically, the notion of women’s safety is also advanced to increase moral policing and censure women’s access to public spaces, which also perpetuates exclusion of other marginalised citizens (Phadke 2007). Further, and crucially, whose safety is being imagined, prioritized and designed for (which class of women are central to the imagination of the safety discourse) is often a point of contention. (read more...)

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Not knowing as pedagogy: Ride-hailing drivers in Delhi

Sarah Zia July 18, 2019

*A note from Co-PI Noopur Raval: The arrival and rise of gig-work globally has ushered in a new wave of conversations around the casualization of labor and the precarious nature of digitally-mediated “gigs,” ranging from online crowdwork gigs to digitally-mediated physical work such as Ubering. Gradually, scholarship has extended beyond North America and Europe to map the landscape of digital labor in the global south. These posts that make up “India’s Gig-Work Economy” are the result of one such project titled ‘Mapping Digital Labour in India,’ where four research fellows and a program manager, me,  have been studying the dynamics of app-based ridehailing and food-delivery work in two Indian cities (Mumbai and New Delhi). This project is supported by the Azim Premji University’s Research Grants program. In this series of posts, the research fellows and I offer reflections on pleasure, surveillance, morality and other aspects woven into the sociality of gig-work and consumption in India. Each post also has an accompanying audio piece in an Indian language, in a bid to reach out to non-academic and non-English speaking audiences. The series ends with a roundtable discussion post on the challenges, gender and class dynamics, and ethics of researching gig-work(ers) in India.* Download a transcript of the audio in Devanagari. Ride-hailing platforms such as Olacabs and Uber have “disrupted” public transport in India since their arrival. It has been almost seven years since app-based ride-hailing became a permanent feature of urban and peri-urban India with these aggregators operating in over a 100 Indian cities now. Akin to the global story, much has happened – there was a period of boom and novelty for passengers and drivers, then incentives fell. Ride-hailing work has become increasingly demanding with reduced payouts. But what hasn’t received enough attention (especially outside the US) is how these platforms create a deliberate regime of information invisibility and control to keep the drivers constantly on their toes which works to the companies’ advantage. What then are the implications of this uncertainty, which is fueled by app design as well as by the companies’ decision that drivers need little or no information about users? How does service delivery operate in a context where those actually delivering it have little or no idea about the workings of the system? (read more...)

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